New Edition
Workforce Skills Qualifications (WSQ)

WSQ Course Programme

A WSQ-funded and SkillsFuture Credits- and Absentee Payroll- eligible Course

2023 - 2025

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WSQ Course Programme

Personal Effective Skills at Work for Self, Leadership and Team Management with Resilience


People who have a certain level of competency in personal effective skills are better at work because they are motivated, engaged, organised, and deliver consistent performance, whether in task-completion, in customer-servicing and/or even in sales achievement. Studies have also shown that highly successful people share a pattern of foundational self-guiding and leadership behaviour that allows them to demonstrate self-awareness, social intelligence and resilience during their most challenging and complex situations in life or at work. In this training programme, learners will bring their personal and work effectiveness to the next level via the framework of I.T.E.M.S (Individual and Team Effectiveness Management Skills). They will also find out their level of resilience utilising an Adversity Quotient assessment to ascertain their ability to face situations, problems, and obstacles as an individual, a team manager and/or a leader. Learners will also discover what their leadership type could be through a leadership elements’ analytical tool, and get to explore some new-era team-leading styles to communicate with, motivate and guide their teams to meet goals set. Targeted at personnel working in any industry who are looking to enhance their Personal Effective Skills for Self, and personnel who are looking to upskill themselves in Personal Effectiveness while preparing to be/ have been promoted to the position of a Team Manager and even a Leader of a team/ department/ corporation, the training will include hands-on training elements of discussion, case studies and project management to enhance learning. This course is truly the art of personal effectiveness enhancement for self, team manager and/or leader at the work place for optimal personal and corporate success in task-completion, customer-servicing and/or even in sales enhancement.
The contents have been adapted from Joshua Luke’s e-guide series – ‘First-Mover Advantage in Personal Effectiveness’ and ‘First-Mover Advantage in New Era Leadership’:

Course Objectives

At the end of the training, participants will be able to:

Develop a Personal Effectiveness competence via the I.T.E.M.S (Individual and Team Effective Management Skills) framework in life and at work

  • Elements of effective management for individuals and self-guiding
  • Purpose-drivenness and Proactiveness
  • Passion-display and Priorities-management, and more
  • Assess one’s level of resilience in handling life and work challenges
  • Importance of Adversity Quotient (AQ) in overcoming challenges
  • Adversity Quotient (AQ) assessment to determine one’s level of resilience
  • The Adversity Quotient (AQ) Strategy to be an Overcomer in life and at work, whether for task-completion, customer-servicing and/or sales enhancement

Develop a competence in Team Management skills

  • Difference/s between being a Team Manager and a Team Leader
  • Elements of effective management for managing a team
  • Project management
  • Personalities in team management
  • manPower allocation (for effective deployment), and more

Develop a competence in Personal Leadership skills

  • Types of leadership in the industry
  • Assess one’s leadership style through a new-era leadership elements’ analytical tool
  • The Mindset Leader
  • The Skillset Leader
  • The Heartset Leader
  • Elements of effective management for leading a team
  • Progress and results for organisation
  • sPirit in Team togetherness
  • emPowerment
  • People development
  • whole Person-inspiration

Develop an Overall competence in Personal Effectiveness Skills at the workplace as an individual, manager and/or leader to accomplish corporate success

  • Putting all of the above skills learnt into practice with assessment
  • Case Studies of difficult situations for resolution in
  • Task-completion
  • Client-servicing and/or
  • Sales target-achieving
  • .. with going through of a project and management, for:
  • Individuals
  • Team Managers
  • Team Leaders
Type of WSQ Course Programme
  • A WSQ-funded and SkillsFuture Credits- and Absentee Payroll- eligible Course
Presented by
  • Signature Image Academy International Pte. Ltd
  • UEN 201017041 W

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WSQ Course


WSQ Training

Venue for Face-to-face Training

  • Training Room at 111 #07-07 Somerset Rd, TripleOne Somerset, Singapore 238164 or
  • Client’s Office Premise (for Corporate Clients of 10 pax and more)
  • Specific training date/s can be arranged for client if a class of minimum 10 pax can be confirmed
Training Duration, Time and Format

One-day course from 9.00am to 7.00pm and In-person training

Note: Specific training date/s can be arranged for client if a class of minimum 10 pax can be confirmed

Course Fee/s and Funding Period
  • Full-day course fee of S$450 nett
    • For SG Citizens and PRs of 40 and above years of age, there is 70% fee subsidy. Thus: S$135 nett
    • For SG Citizens and PRs of 39 and below years of age, there is 50% fee subsidy. Thus: S$225 nett
Note: Remaining course fee can be further subsidised via Company’s Absentee Payroll and/or Individual Participant’s SkillsFuture Credits (independent claim and dependable on how much the participant has utilised).
Profile of Chief Trainer

Joshua Luke

He also holds several Master and Specialised Certifications: in ‘Triple-Set LeaderTM; Framework and Profiling Assessment’, ‘Total Success Multi-QuotientTM (TSMQ) Analytics Profiling, ‘MACDOER SpectrumTM Personality Profiling’ and ‘EPIC Waves Motivational TheoryTm with Profiling’, etc. Joshua is the author of the ‘First-Mover Advantage’ e-Guide series, and has conducted several ‘Train-the-Trainer’ programmes on various training topics in the financial, banking, service and corporate industry. Up to date, because of the list of his clients which included various multi-national corporations, Joshua’s trainings in Singapore have him coaching participants from diverse nationalities – Asian audiences: Chinese nationals, Indians, Koreans, Filipinos, Caucasian audiences: British, Americans, Australians, Italians, and African audiences – South Africans, Nigerians, etc. The list of his training clients has spanned across various industries, and includes public organisations like the Housing & Development Board, Ministry of Education, Ministry of Transport, Defence Science & Technology Agency, MUIS (Islamic Religious Council of Singapore), National University of Singapore, Nanyang Technological University, Singapore Institute of Management, Singapore Institute of Management, etc., and private corporations like United Overseas Bank, Shanghai-Pudong Bank, Aberdeen, AIA, Prudential, Great Eastern, Manulife, PSA Corporation Ltd, RSM Stoneforest, etc. Armed with over 20 years of experience and with all his expertise, Joshua has also conducted workshops overseas – in China, Hong Kong, Taiwan, South Africa, Malaysia, Indonesia, Thailand, Cambodia and the Philippines, with more cities and countries to come in the following years.
Workforce Skills Qualifications (WSQ)

Course Schedule

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